After two successful pilots at Nagoya Airport, All Nippon Airways (ANA)decided to change their way of check-in baggage handling at Tokyo Haneda’s Airport’s Domestic Terminal 2 by implementing Self Service Baggage Drop off. The project started with a co-creation process to develop a new BagDrop design, tailor made for the Japanese domestic market and with emphasis on the special needs of the ANA passenger and operational departments.



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