Schiphol, the Netherlands
Security is one of the most stressful stages in a traveller’s journey. How can you redesign the process to make it quick, easy and passenger friendly yet at the same time lay the foundations to further improve security compliance? An optimal service experience improves the passenger perception and assigns more valuable tasks to security staff. Using a co-creation approach, Scarabee developes the new smart security concept that did just that. IN less than one year this new concept was designed, built and deployed. The remarkable design supports the use of biometrics and facilitates a differentiated and risk based operation.
‘‘You should take a look at Amsterdam Airport Schiphol where Scarabee invented a new way to accelerate the flow at the security check-in. This is amazing.‘‘
- Hans de Boer, Chairman of the Confederation of Netherlands Industry and Employers