From the moment they enter the airport, passengers want a quick and smooth journey to the departure gate. Scarabee delivers smart technology solutions that optimise passenger flows.
Safety and security are paramount. Airport security checks should be quick, easy and dignified. Scarabee designs and integrates passenger-friendly, future-compliant security systems.
Taking the complexity out of baggage-handling: Scarabee designs and develops complete baggage system enhancements that ensure passenger baggage gets to the plane on time.
Scarabee’s maintenance teams keep airport systems operational 24/7, seamlessly replacing hardware and upgrading software. We offer hands-on training services, and effectively deliver IT services for airports.
Optimising passenger flow
Airports are busy, exciting and often confusing places. Airports have to ensure that passengers feel comfortable and can easily find their way from check-in and baggage drop off to the moment they board the plane. Scarabee helps airlines and airports handle passengers’ expectations. Our 3-D vision technology and real-time databases analyse and optimise passenger queues and flows, reducing passenger waiting times, informing them whether they are in the right place. Scarabee’s passenger logistic systems improve the passenger experience and increase airport business performance.
Airport security technology
Passengers undergoing security checks need to feel as comfortable as possible during these, often undignified, checks. By designing traveller security checkpoints keeping compliancy, capacity and passenger experience in mind, Scarabee ensures that they and their hand baggage board the plane with as much comfort as possible. Advised innovations like automatic tray return systems and remote screening help both passengers and security staff speed up the process. Scarabee’s tailor-made security solutions make use of the latest technological innovations to improve airport safety and security for all the stakeholders: airlines, airports, government and the travellers.
Baggage handling systems
Scarabee has a long and expert history in baggage handling. We develop the software behind smart passenger baggage sortation systems, and keep baggage screening lanes compliant with rapidly changing requirements. Scarabee’s routing and sorting software drives many airport baggage handling systems, and we ensure effective baggage retrieval for the latest in high-capacity aircraft like the Airbus380. Our Early Warning System is a powerful real-time operational support tool providing real-time insights into the health of the baggage handling process, the flights at hand and the associated Key Performance Indicators, enabling airports to keep maximal control over their baggage process.
Scarabee supports airports and airlines with a suite of added-value special services. In the Netherlands, our professional support organisation is on-call 24/7 to deliver tailor-made ITIL-based service management. Hardware and software are monitored continually and we offer both remote and onsite support, seamlessly upgrading hardware and systems without loss of operational capacity. Scarabee trainers and simulations familiarise new airport employees with the complex systems they have to work with, and enable all staff to train on what-if scenarios. Our consultants work with clients on innovative IT system development, and are responsible for Oracle licensing management at Schiphol airport.
BagDrop self-service check-in increases terminal throughput
How can airports improve passenger flows and revenues, and reduce operational costs?
BagDrop builds and implements tailor-made check-in solutions, designed with the passenger in mind. Using biometrics for passenger identification and validation, BagDrop’s elegant and user-friendly self-service passenger check-in solutions are a feature of modern airports throughout the world. Scarabee develops the software driving the systems, for example for direct payment of excess baggage weight.
Endorsing Smart Security
Improving airport productivity and passenger experience.
As strategic IATA partner and member of the IATA and ACI Smart Security workgroup, we develop innovative smart security solutions, ensuring passengers an uninterrupted, safe and smooth journey from curb to aircraft door. At Scarabee’s state-of-the-art Security Experience Centre (SEC), we test new airport security concepts and solutions like ‘Security as a service’ and ‘Smart Security’.
Currently, using Agile project management techniques, Scarabee and stakeholders are working together at the SEC to develop, implement and test a new airport security filter solution, improving both airport productivity and passenger experience in a security screening lane.
Continuously improving baggage flows
Will my baggage get to the right plane, on time?
Baggage systems are an extensive and complex mix of conveyors, carrousels, screening and sorting machines. Systems are subject to continual change: new sorts and sizes of baggage, changes in security requirements, new technology etc. The software driving these systems is as complex as the systems themselves. Scarabee develops both software and systems and is responsible for their continual update. We manage changes to baggage systems and ensure seamless implementation. Our knowledge of baggage systems is deep and continually improving, as we develop and implement changes in both software and systems to ensure more effective baggage flows.
Effective airport passenger flow management
How can airports shorten border crossing waiting times and improve airport resource management?
Scarabee develops passenger flow analysis and control systems designed to inform passengers and shorten border crossing times. Using a fully-integrated system of cameras and software, passenger flow is monitored real-time and linked to border control staff resource planning. If the flow of passengers increases, extra staff are in place on time to prevent long queues. Displays inform passengers of any waiting times, providing reassurance. Privacy-by design sensors ensure that no sensitive data are stored. Data are used to continually improve existing staff planning models.
Ensuring up-to-date baggage handling software
How can airports guarantee the continuity of secure baggage handling systems?
Transport Manager sorting and routing software has been effectively driving 25% of Schiphol’s baggage systems for many years. Scarabee developed the original software, and continually updates, tests and implements new releases: Transport Manager is a tried and tested baggage handling solution.
Early Warning System reduces airport bottlenecks
How can airports help passengers and baggage get to the plane on time?
Scarabee designs, develops and implements passenger and baggage airport performance dashboards, providing operators with real-time baggage and passenger flow monitoring. Designed together with the users, the system visualises passenger and baggage flow and any possible bottlenecks. Operators take action to ensure that passengers and their baggage get to the right airplane on time.
How do passengers know whether they are in the right place?
Scarabee and KABA have designed, developed and implemented tailor-made, integrated airport access gate systems. Clever use of clear green lighting indicates which gates are open. Passengers with a valid boarding card receive real-time notification of their departure gate, as well as a warning if they are in the wrong location and where they should be. Security staff can open gates easily using special passes in case of large groups or unforeseen situations, and airport information systems are continually updated.
Faster baggage pick-up for Airbus A380 passengers
How can airports handle a huge peak in baggage pick-up?
Modern, large capacity aircraft carry increasing numbers of passengers and consequently, more baggage. Scarabee designed and developed new software and merged two existing carrousels to a hyper-modern, double-capacity carrousel, ensuring quick and easy baggage pick-up for Airbus A380 passengers.
Screening system seamlessly replaced
How to replace screening systems without passengers noticing.
In response to changing requirements, Scarabee ensures that Level-1 baggage screening systems remain fully compliant. Thanks to the Maxibas simulation system, Scarabee replaced existing screening machines with new and larger ones, on time and with no impact on passenger check-in capacity or on the passengers themselves.
Baggage alignment for small tunnels
Less baggage misses the plane.
Scarabee designs and maintains the operating system and technology driving the new generation of high performance Herbert Systems baggage alignment systems, ‘Pathfinda Vision’. Together with Scarabee’s state-of-the-art 3D vision and control camera, Pathfinda Vision provides quick and accurate baggage measurement and alignment, ensuring a constant high, accurate and fast throughput for smaller tunnels. At Gatwick, Bordeaux, Schiphol, Strasbourg and Mauritius, baggage alignment bottlenecks are no longer a major issue.
Simulating Schiphol’s baggage handling systems
How can airports reduce lost baggage significantly without disturbing the regular business?
Schiphol airport commissioned Scarabee to develop a fully working test and training baggage handling simulation system. The resulting Maxibas system is used to test new and changed baggage system software and technology prior to implementation, allowing Schiphol to operate at full strength with no hindrance for passengers. It is used to train staff in operational situations, for what-if scenarios, and allows them to practise for calamity situations. The system is now the standard, future-proof Schiphol test tool for the approval of changes. Thanks to Maxibas, lost baggage at Schiphol has been reduced by 50% in three years.
Expert opinion in baggage handling
Who do you call when you need baggage handling expertise?
In spring 2013, Scarabee was asked to provide a second opinion for the design of a preliminary study describing options to extend Zurich Airport’s baggage handling capacity. Scarabee was invited because of our in-depth understanding of challenges when extending baggage handling solutions. The final report described the decisions to be taken and how to remain in control when extending capacity.
Regular maintenance keeps baggage moving
How can maintenance keep baggage on the move?
Scarabee are experts on both the technical and operational aspects of baggage handling. Our teams support and monitor systems, providing 24/7 baggage handling system maintenance. Together with Babcock, our international maintenance partner, we focus on continuously improving the systems we support, resulting in innovations that really help our customers improve performance: maximizing throughput, minimizing errors and reducing costs.
Keeping airport IT systems up and running
How can airports remain operational during mid-life upgrades and hardware replacements?
Scarabee are experts in finding smart, cost-effective solutions to replace hardware and upgrade software seamlessly whilst keeping systems fully operational. We have upgraded and replaced complex IBM Power™ and IBM Blade Center® Systems running Oracle®, AIX®, VMWare® and Weblogic® without airport passengers experiencing any delays in baggage handling.
Managing Schiphol’s Oracle licenses
How does Schiphol optimise Oracle license-fee management?
Oracle databases drive Schiphol Airport’s baggage handling systems. IT systems change continually, and with them the license terms and conditions. This requires continuous and expert license management, ensuring that number and type of licenses are correct. Scarabee has been entrusted by Schiphol Baggage with the continuous management of their Oracle licenses.
Hands-on operator workflow training
How can Schiphol maximise operator efficiency?
Scarabee’s simulation system at Schiphol provides operators with an up-to-date system and hardware environment for their continual training and development. New operators are quickly up and running; experienced operators learn how to deal with upgraded software or newly installed hardware. Operators also train for unexpected and calamity situations.