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Home » Careers » Manager Service Operations
Careers

Manager Service Operations

  • Type of employment Fulltime
  • Department Service & Maintenance
  • Location Hoofddorp

Location: International scope | Employment: Full-time

Are you a connecting leader who thrives on guiding teams, improving processes, and delivering top-notch service to customers? Do you have a sharp eye for numbers, but an equally strong focus on people? Then this is the opportunity for you!

About the role

As Manager Service Operations, you will be the driving force behind our international service organization. You will lead a team of local Service Managers and ensure flawless service delivery – from performance and customer satisfaction to budgets and KPIs.

You combine leadership with analytical strength and always find the right balance between customer value and efficiency. With your coaching style, you lift teams to the next level and make sure everyone is moving in the same direction.

What you will do

  • Lead & coach local Service Managers and their teams.
  • Manage KPIs on service quality, response times, customer satisfaction, and cost control.
  • Optimize processes & systems, including the use of service management software.
  • Ensure financial control by preparing, analyzing, and monitoring budgets.
  • Engage stakeholders such as Sales, Finance, and Operations, and report service performance to customers.
  • Initiate improvement projects that increase efficiency and create more customer value.

What you bring

  • A completed bachelor’s or master’s degree in technical studies or business administration.
  • At least 5 years of experience in service or operations management, preferably in a technical or industrial environment.
  • Proven experience with KPI-driven management and process optimization.
  • Familiarity with service management software and financial reporting.
  • Strong leadership skills: coaching, communicative, and results-oriented.
  • Excellent command of both Dutch and English.

Who you are

An analytical and decisive leader who connects people and processes. You are entrepreneurial, customer-oriented, and have a keen eye for both detail and the bigger picture. With your energy and ambition, you are ready to grow into a broader management role.

What we offer

  • A key role within an international service management team.
  • Opportunities to grow and develop into a broader general management position.
  • A dynamic environment with plenty of responsibility and freedom to make an impact.
  • An organization that values innovation and customer focus.

✨ Ready to take the next step in your career and make an impact in our international service organization?

Apply today and become our new Manager Service Operations!

What We Offer:

  • A tailored onboarding program to help you succeed in your role
  • 25 vacation days
  • A competitive salary
  • Phone and laptop, which you may also use privately within reason
  • Travel expense reimbursement in accordance with regulations
  • A friendly team of 150 colleagues
  • An enthusiastic and highly skilled team of specialists and experts
  • Opportunities for personal development through training and guidance, with chances for career advancement in our growing organization
  • Social activities, including Friday afternoon drinks and occasional company parties
  • Monthly 15-minute chair massages at the office
  • An annual summer barbecue with all your colleagues
  • A focus on well-being, including discounted gym memberships as part of our vitality policy, with Scarabee covering a portion of the costs
  • The option to lease a bike at attractive rates through our bike leasing program with Lease a Bike

Not Meeting All the Requirements?
Research shows that individuals from underrepresented groups often avoid job postings if they do not meet every requirement. However, we don’t check all the boxes either. At our company, we believe in equal opportunities and value diversity in the workplace.

Contact:
If you’re interested in this position and would like to apply, please send your cover letter and CV to recruitment@scarabee.com.

PS: This vacancy is aimed at recruiting our new colleague and is not a call for acquisition!
We treat every application confidentially and will handle your information accordingly. We will never disclose personal data to third parties without your consent. We use this information solely for processing your application and matching you with one or more vacancies. We will retain your data in our database for four weeks after the conclusion of the application process. Only with your consent will we keep your data for up to 12 months after the conclusion of the process. You can request Scarabee to delete your data or withdraw consent at any time.