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Scarabee at Schiphol Airport
Where technology and innovation come together to start the vacation feeling!

Home » Careers » Service Support Specialist
Careers

Service Support Specialist

  • Type of employment Fulltime
  • Department Service & Maintenance
  • Location Hoofddorp
  • Salary €2.900 - €3.500

About Scarabee
At Scarabee Aviation Group, we develop and deliver innovative solutions for airports worldwide, including systems for passenger transport, baggage handling, and security. With over 30 years of experience, we combine technical expertise with a passion for innovation, helping airports operate more efficiently, safely, and customer-friendly. As part of our team, you contribute to solutions that make a global impact.

What you will do
As a Service Support Specialist, you are the central point of our service organization:

  • Plan and coordinate installations and service visits.
  • Manage and keep up-to-date the certifications and training of our service engineers.
  • Monitor and maintain access and safety requirements at customer sites.
  • Prepare quotes and administratively process assignments.
  • Maintain customer contact and occasionally visit customer sites.
  • Manage service-related documentation and tools.
  • Ensure optimal scheduling and deployment of service personnel.
  • Manage and renew service contracts, including agreements with subcontractors.
  • Provide reports and progress updates to the Director of Services.

What we offer

  • A versatile role where you can truly make a difference.
  • Collaboration with multiple teams in a professional yet informal environment.
  • Occasional travel, but minimal.
  • A gross monthly salary between €2,900 and €3,500 for 40 hours, depending on experience.

Who you are

  • At least 3 years of experience in an administrative or coordinating role within a service or technical environment.
  • Structured, accurate, and a true doer.
  • Strong communication skills and customer-oriented.
  • Affinity with planning systems and document management is a plus.

At Scarabee, you have the opportunity to improve processes, contribute to building a top-tier service organization, and further develop your talents.

What We Offer:

  • A tailored onboarding program to help you succeed in your role
  • 25 vacation days
  • A competitive salary
  • Phone and laptop, which you may also use privately within reason
  • Travel expense reimbursement in accordance with regulations
  • A friendly team of 150 colleagues
  • An enthusiastic and highly skilled team of specialists and experts
  • Opportunities for personal development through training and guidance, with chances for career advancement in our growing organization
  • Social activities, including Friday afternoon drinks and occasional company parties
  • Monthly 15-minute chair massages at the office
  • An annual summer barbecue with all your colleagues
  • A focus on well-being, including discounted gym memberships as part of our vitality policy, with Scarabee covering a portion of the costs
  • The option to lease a bike at attractive rates through our bike leasing program with Lease a Bike

Not Meeting All the Requirements?
Research shows that individuals from underrepresented groups often avoid job postings if they do not meet every requirement. However, we don’t check all the boxes either. At our company, we believe in equal opportunities and value diversity in the workplace.

Contact:
If you’re interested in this position and would like to apply, please send your cover letter and CV to recruitment@scarabee.com.

PS: This vacancy is aimed at recruiting our new colleague and is not a call for acquisition!
We treat every application confidentially and will handle your information accordingly. We will never disclose personal data to third parties without your consent. We use this information solely for processing your application and matching you with one or more vacancies. We will retain your data in our database for four weeks after the conclusion of the application process. Only with your consent will we keep your data for up to 12 months after the conclusion of the process. You can request Scarabee to delete your data or withdraw consent at any time.

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