Special Services

Scarabee’s maintenance teams keep airport systems operational 24/7, seamlessly replacing hardware and upgrading software. We offer hands-on training services, and effectively deliver IT services for airports.

Special Services

Scarabee supports airports and airlines with a suite of added-value special services. In the Netherlands, our professional support organisation is on-call 24/7 to deliver tailor-made ITIL-based service management. Hardware and software are monitored continually and we offer both remote and onsite support, seamlessly upgrading hardware and systems without loss of operational capacity. Scarabee trainers and simulations familiarise new airport employees with the complex systems they have to work with, and enable all staff to train on what-if scenarios. Our consultants work with clients on innovative IT system development, and are responsible for Oracle licensing management at Schiphol airport.

Hands-on operator workflow training

Hands-on operator workflow training

How can Schiphol maximise operator efficiency?

Scarabee’s simulation system at Schiphol provides operators with an up-to-date system and hardware environment for their continual training and development. New operators are quickly up and running; experienced operators learn how to deal with upgraded software or newly installed hardware. Operators also train for unexpected and calamity situations.

Systems up and running

Keeping airport it systems up and running

How can airports remain operational during mid-life upgrades and hardware replacements?

Scarabee are experts in finding smart, cost-effective solutions to replace hardware and upgrade software seamlessly whilst keeping systems fully operational. We have upgraded and replaced complex IBM Power™ and IBM Blade Center® Systems running Oracle®, AIX®, VMWare® and Weblogic® without airport passengers experiencing any delays in baggage handling.

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Regular maintenance keeps baggage moving

Regular maintenance keeps baggage moving

How can maintenance keep baggage on the move?

Scarabee are experts on both the technical and operational aspects of baggage handling. Our teams support and monitor systems, providing 24/7 baggage handling system maintenance. Together with Babcock, our international maintenance partner, we focus on continuously improving the systems we support, resulting in innovations that really help our customers improve performance: maximizing throughput, minimizing errors and reducing costs.

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Managing Schiphol’s Oracle licenses

Managing Schiphol’s Oracle licenses

How does Schiphol optimise Oracle license-fee management?

Oracle databases drive Schiphol Airport’s baggage handling systems. IT systems change continually, and with them the license terms and conditions. This requires continuous and expert license management, ensuring that number and type of licenses are correct. Scarabee has been entrusted by Schiphol Baggage with the continuous management of their Oracle licenses.

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