Grondsteward(ess)/ Bag Drop Host

Are you service-oriented, energetic, and do you enjoy working in a dynamic environment? As a Ground Steward(ess) / BagDrop Host at Amsterdam Airport Schiphol, you ensure passengers start their journey smoothly and pleasantly. You are the first point of contact in the baggage drop-off area and assist travelers with a welcoming smile.

What will you do as a Groundsteward(ess) / Bag Drop Host?

Within the BagDrop area, you are the eyes and ears on the work floor. You support passengers during the self-service baggage process and ensure everything runs smoothly. Your tasks include:

• Assisting passengers during the baggage drop-off process;
• Answering questions and proactively offering assistance;
• Independently resolving minor BagDrop unit malfunctions;
• Reporting larger technical issues to the Service Team;
• Reporting completed activities and tasks.

What do you bring?

You are hospitable, stress-resistant, and proactive. In the dynamic environment of Schiphol, you feel completely at home. You enjoy being on the move, can work independently, and appreciate flexibility in working hours. In addition:

• You are at least 18 years old;
• You are able to obtain a Certificate of No Objection (VGB);
• You have a good command of Dutch and English;
• You are able to travel to Schiphol day and night;
• You are physically fit and comfortable walking a lot;
• You are willing to work irregular shifts;
• Experience in a service-oriented role is a plus, but not required.

What do we offer?

• An on-call contract (with the prospect of a fixed-hours contract upon extension);
• Flexible shifts (11:00 AM – 7:00 PM and 3:00 AM – 11:00 AM), ideal to combine with studies or other activities ;
• Working in an international and dynamic environment;
• Varied tasks with plenty of passenger interaction.